Revised 8/11/2025
This Terms of Use Agreement ("Agreement") is a legally binding contract between Design Hippo, LLC, a limited liability company organized under the laws of the state of Washington (“Design Hippo”), and you, the client, whether personally or on behalf of an entity ("Client"), regarding your access and use of Design Hippo’s website: http://www.design-hippo.com/ (the “Website”), Trello board(s), and any related media, mobile applications, or services.
By accessing or using our services, you, the Client, agree to these Terms of Use. If you do not agree, you must discontinue use immediately, and any obligation of the Client to pay Design Hippo for services rendered shall remain and continue to be an ongoing obligation owed by the Client to Design Hippo.
All content on the Design Hippo website—including code, graphics, text, and branding—is owned by Design Hippo and protected by intellectual property laws. The Client may not reproduce or distribute any content without written permission.
Upon full payment to Design Hippo, all design and original source files created on the Client’s behalf (“Projects”) are the sole property of the Client, and the Client shall be the sole owner of the copyright for all Projects. The Client warrants that any and all materials provided to Design Hippo as examples or as material to be incorporated into a project during the design process are owned by The Client and do not infringe on or misappropriate any third party’s rights, including, but not limited to, all intellectual property rights and any right of publicity. Design Hippo retains the right to showcase completed work unless otherwise agreed to with the Client, in the form of a signed NDA.
If a Project includes fonts requiring a commercial license, Design Hippo may notify the Client. The Client is responsible for obtaining the necessary licenses to legally use such fonts. The Client assumes all responsibility for any consequences as a result of a failure by the Client to purchase one or more licenses for any Third-Party Fonts incorporated into a Project.
By using the Website, the Client confirms that: The Client has the legal capacity and agrees to comply with this Agreement; The Client is not a minor in the jurisdiction of their domicile; The Client will not access the Website through automated or non-human means; The Client will not use the Website for any illegal or unauthorized purpose; The Client’s use of the Website will not violate any applicable law or regulation.
The Client agrees not to: Use the website for unauthorized commercial purposes; Interfere with site functionality or security; Reverse engineer or copy site software; Upload harmful or infringing content; Engage in unauthorized framing or linking of the Website; Trick, defraud or mislead Design Hippo or other users; Disparage, tarnish or otherwise harm Design Hippo; Use the Website in a manner inconsistent with any applicable laws, statutes or regulations. Harass, annoy, intimidate or threaten any of Design Hippo’s employees, independent contractors or agents providing services through the Website; Use the Website in a manner inconsistent with any applicable laws, statutes or regulations.
The Client agrees that any feedback, suggestions, comments or questions provided to Design Hippo shall be the sole property of Design Hippo, and may be used freely by Design Hippo, for any lawful purpose without permission, acknowledgment or compensation of or to the Client.
Design Hippo reserves the right to monitor and restrict access to the Website and to take appropriate legal action in response to a violation of this Agreement or any applicable law, statute or regulation.
By using the Website, the Client agrees to the terms set forth in the Privacy Policy. The Website is hosted in the United States of America. Access of the Website from the EU, Asia or other regions of the world may result in the applicability of laws, statutes or regulations differing from those of the United States which govern personal data collection, use or disclosure. The Client’s continued use of the Website and transfer of data to the United States constitutes express consent of the Client to the transfer and processing of data in the United States. In accordance with the United States’ Children’s Online Privacy Protection Act, upon the receipt of actual knowledge that an individual under the age of 13 has provided personally identifiable information to Design Hippo without parental consent, Design Hippo shall delete that information as soon as reasonably practical.
The Client's Subscription becomes Active once the Client has selected a Subscription Plan and completed payment to Design Hippo for the initial cost of the selected Subscription Plan. An Active Subscription is a prerequisite for the Client to submit any design request(s) and for Design Hippo to provide any graphic design services.
The Client maintains sole responsibility to initiate work from Design Hippo by using the Website to perform the following: Create project requests (the "Project Queue"); Identify one or more active project(s) to be worked on (the "Current Request(s)"); Provide feedback on the Current Request(s) to initiate design changes; Sign off when a project is complete ("Approved Projects"). Design Hippo assumes no responsibility to edit or maintain the following on behalf of the Client: Project Queue; Current Request(s); Approved Projects.
Design Hippo makes a reasonable effort to provide graphic design service to the client within a two-business-day turnaround ("Turnaround") of any valid Current Request(s), on average. To be considered valid, the Current Request must not be in exceed the number of Current Request(s), or Active Request(s), as defined by the Client's Active Subscription Plan. The Turnaround time is an average and is not guaranteed by Design Hippo. Depending on the scope of the Current Request(s), and factors outside of Design Hippo's control, such as Service Interruptions as described in Section 17 of this Agreement, Turnaround times may fluctuate and do not sever any part of this Agreement. If the Client has concerns regarding the timeliness of services, the Client retains the right cancel their Subscription at any time, or to request a refund, as described in Section 15 of this Agreement. Business days are Monday through Friday, with the exception of Blackout Dates.
The Client may request to Pause their Subscription ("Pause") at any time by sending a written request to Design Hippo. When Paused, the Client's Subscription becomes Inactive, payments will not recur and the number of remaining calendar days on the current billing cycle will be retained for future use by the Client. The Client may resume their Active Subscription by sending a written request to Design Hippo, at which time service for any unused calendar days from the previous billing cycle will become available, after which payment will recur. The Pause feature is available at the sole discretion of Design Hippo, and the Client agrees not abuse this feature by making excessive Pause requests. Design Hippo reserves the right to deny a Pause request based on its own self discretion and without notice or liability to the Client.
The Client may terminate their Subscription at any time and without notice by either cancelling the Subscription Plan or otherwise stopping recurring payments. A Subscription that becomes Inactive due to nonpayment will be ineligible to receive further services from Design Hippo, in any capacity, until such time as payment resumes. A temporary five-day grace period may be available upon the Client's request, at the sole discretion of Design Hippo. Design Hippo reserves the right to cancel a Client's subscription at any time, based on its own self discretion and without notice or liability to the Client.
The Client acknowledges that Design Hippo, including employees, independent contractors or agents, will not provide service on Blackout Dates. Blackout dates include major US holidays and up to one pre-scheduled week per quarter. Design Hippo agrees to notify the Client of any and all Blackout Dates at least 45 calendar days in advance.
Refunds are assessed on a case-by-case basis, and Design Hippo reserves the right to deny a refund request for any reason and without liability to the Client. Should the Client request a refund during the first month of service, all materials produced by Design Hippo are ownership of Design Hippo and are prohibited from being used by the Client in any way. If a refund is authorized by Design Hippo, the refund amount will be prorated to the remaining billable period, minus a processing fee equal to 25% of the remaining billable period. Additionally, Stripe fees associated with the transaction will not be refunded. Under no circumstances will refunds be authorized for work provided by Design Hippo or for prior billable periods. Design Hippo reserves the right to take appropriate legal actions against the Client for breach of this Section.
Design Hippo reserves the right to update, change or discontinue any content or part of the Website and Services at any time without notice and without liability to the Client.
Design Hippo does not guarantee uninterrupted access to the Website or services. The Client agrees that Design Hippo shall not be liable to the Client for any loss, damage or inconvenience caused by any interruption in the connection or service.
This Agreement is governed by the laws of the State of Washington, USA, without regard to conflict of law principals.
Any disputes shall be resolved in the courts of Kitsap County, Washington. Both parties waive objections to jurisdiction and venue.
The Website is provided on an as-is, as-available basis. The Client agrees that its use of the Website and Services are at the Client’s sole risk. Design Hippo disclaims all warranties, express or implied, in connection with the Website and the Client’s use thereof, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Design Hippo makes no warranties or representations about the accuracy or completeness of the Website or any content therein or content of any websites linked to the Website and Design Hippo assumes no liability for any errors, mistakes or inaccuracies of content and materials, personal injury or property damage, of any nature whatsoever, any unauthorized access to or use of Design Hippo’s secure servers and/or any personal information and/or financial information stored therein, any interruption or cessation of transmission to or from the site, any bugs, viruses, Trojan horses or the like which may be transmitted to or through the Website by any third party and/or any errors or omissions in content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted or otherwise made available through the Website. Design Hippo does not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party either through the Website, a hyperlinked website or any website or mobile application featured in any advertising.
Design Hippo and its directors, employees, members, independent contractors or agents shall not be liable for direct, indirect or consequential damages, including lost profit, lost revenue, lost data, attorneys’ fees, court costs, fines, forfeitures or other damages or losses arising from the Client’s use of the Website. The Client agrees to defend, indemnify and hold harmless, Design Hippo and its subsidiaries, affiliates and all respective officers, members, agents, partners, employees and independent contractors from and against any loss, damage, liability, claim or demand including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Website; (2) breach of this Agreement; (3) any breach of the Client’s representations and warranties set forth herein; (4) the Client’s violation of the rights of any third party, including but not limited to intellectual property rights. Notwithstanding the foregoing, Design Hippo reserves the right, at the Client’s expense, to assume control and defense of any matter for which the Client shall be required to indemnify Design Hippo hereunder. The Client agrees to cooperate with the defense of such claims.
The Client is solely responsible for all data transmitted to or that relates to any activity the Client has undertaken using the Website. Design Hippo shall have no liability to the Client for any loss or corruption of any such data and the Client hereby waives any right of action against Design Hippo from any such loss or corruption.
The Client hereby consents to receive communications electronically from Design Hippo and agrees that all agreements, notices, disclosures and other communications sent via email or through the Website satisfy any legal requirement that such communication be in writing. The Client hereby agrees to the use of electronic signatures, contracts, orders and other records, and to electronic delivery of notices, policies and records of transactions initiated or completed by Design Hippo or through the Website. The Client hereby waives any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records or to payments or the granting of credits by any means other than electronic.
The Client agrees to assume full responsibility for any unauthorized use of images, fonts, or other content displayed on their website, communication channels, or any other mediums. It is the sole responsibility of the Client to ensure that all content utilized is properly licensed. Design Hippo may hold appropriate licenses for the use of specific materials, and such licenses are not transferable to the Client unless explicitly stated in writing.
Design Hippo will keep confidential all information that has not been made public and is designated as confidential by the Client. Design Hippo otherwise reserves to right to share design work on digital channels including social media, website, etc., unless otherwise agreed upon in writing. The Client reserves the right to issue an NDA between themselves and Design Hippo, which in turn would void the right of Design Hippo to share or discuss the Client's work publicly.
The Client may receive a free month of service for each Friend who subscribes for at least 90 days. Plus, their Friend may receive a free month too. To Qualify, the Friend must be a new customer, must indicate that they were referred by a friend or colleague at the time they sign up, and must maintain a Subscription for at least 90 calendar days. Upon Qualification, both the Client and Friend will each receive their next month of service at no charge. Referral promotion requires an active Design Hippo Subscription. The Client may make multiple referrals, however Design Hippo has a limited capacity to accept new clients, and may place a Friend on a temporary waiting list until a service capacity becomes available. Time on the waiting list does not count toward the 90-day Subscription requirement.
This Agreement and any policies posted on the Website or regarding the Website constitute the entire agreement between the Client and Design Hippo. Failure of Design Hippo to enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. If any provision or part of this Agreement is determined to be unlawful, void or unenforceable, that provision shall be severed from this Agreement but shall not otherwise affect the validity or unenforceability of the remaining provisions herein. Nothing in this Agreement, the Privacy Policy or on the Website shall be construed to constitute the forming of a joint venture, partnership, employment or agency relationship between the Client and Design Hippo.
For questions or concerns, please contact Design Hippo at hello@design-hippo.com
